FAQ
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Do you offer exchange or return?
We do not offer refunds. We happily accept returns for exchange or store credits. For exchange related queries, please reach out at shopsamuka@gmail.com for further assistance.
Which sizes do you offer?
We try to provide a versatile size availability ranging from S-XL for ready to ship while sizes from 2XL-5XL are made to order and might take 15-20 days to reach to you.
What size will work best for me?
The generic size guide is available for your ease on every product page which will assist you in finding the perfect fit. We suggest you choose your usual size, as our garments are designed for a comfortable fit.
Can I get pieces fit to my personal sizing preferences?
Since our production is planned across a wide range of products, we do not offer customisation.
Is there a margin?
All our clothes have neatly finished french seams, and hence, most of them have no margins. But for our fitted styles we have provided enough margins for alterations.
I want to know the status of my product; how do I go about it?
You will get all the updates on email, however you can always write to us on shopsamuka@gmail.com.
I have placed an order, when will I receive it?
For the products available in stock, we offer shipping which is delivered in 7-10 working days. If the pieces from your order are still in making, the package will be delivered within a time frame of 15-20 working days.
How do I preserve the quality of fabric and dyes?
Our products prefer hand washing or dry clean.
Do you offer Cash on Delivery?
No, as of now we do not offer cash on delivery.
What payment options are available?
We have multiple payment options such as Net banking, UPI, Credit card, Debit card and Wallet payment so that you can shop at ease.
Where can I shop Samuka for a hands-on experience?
Currently, we are not available offline.
Do you offer international shipping?
Currently, we do not offer international shipping and only ship within India. Nonetheless, if you are still interested in our products and want them to be shipped international, you may reach out to us on our mail (shopsamuka@gmail.com). We will surely try our best to make it possible.